Every week we curate industry news and thought-provoking articles that reflect today’s trends so you can spend more time learning and less time searching. Here’s what we’ve been reading:
| The rise of conversational AI |
As conversational AI evolves, there’s a tremendous increase in c-suite interest to implement chatbot-related applications. Here are a couple of golden rules from Accenture to consider in chatbot development:
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| The evolution of blue-collar jobs |
| As automated machines and robotics make their way onto the factory floor, blue-collar jobs are shifting from “working the machines” to “managing the machines”. This calls for a new set of skills, experience, and knowledge. Read more about the blue-collar jobs of the 21st century here.
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| Succeeding in the Fourth Industrial Revolution |
| Automation experience design (AXD) will be key to succeeding in the Fourth Industrial Revolution. It involves understanding “the sequence of interactions required to complete a task or customer journey end to end.” Read more about how including the human in the automation process. |
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