The Royal Canadian Air Force (RCAF) partnered with Contextere to deploy Madison, an insight engine and industrial chatbot for maintenance, repair, and operations, to technicians of 402 Squadron in Winnipeg maintaining the CT-142 Dash-8 aircraft.
Madison provided real-time insights and guidance to technicians in the hangar and on the flightline and enabled technicians to find information more quickly. Technicians using Madison were able to troubleshoot issues significantly faster and junior technicians performed at higher competency levels versus control groups who did not have access to Madison.
“Madison transforms the way the technicians do their work on the last tactical mile. This engagement with the RCAF demonstrated the potential of Blue Collar AI® to improve the minute-by-minute experience of the aviation technicians and increase productivity.” said Gabe Batstone, CEO of Contextere.
The RCAF, facing a widening skills gap where the availability and average experience level of technicians has decreased significantly, is committed to finding ways to be more efficient in the conduct of maintenance with the existing workforce and to improve the technician work experience to maximize retention. The successful test of Madison demonstrates the relevance of AI for maintenance, repair, and overhaul (MRO) in the aviation industry, and provides a promising avenue for innovation in the field.